Apply now »

Service Delivery Executive

Work Location:  Kowloon Bay

Responsibilities

  • Improve customer experience & operation efficiency by liaising with customer and internal departments on service delivery
  • Monthly review and reporting of services delivery performance for assigned major accounts
  • Update machines movement, contact list and layout of around for assigned major accounts
  • Assist project service deployment for potential customers
  • Follow up of customer feedback and related improvement actions
  • Explore potential new business

Requirements

  • Higher Diploma or above with at least 2 years of relevant work experience, preferably in account servicing or customer service
  • Good interpersonal, communication and presentation skills
  • Customer focused attitude with strong analytical and organization skills
  • Good command in written and spoken English and Cantonese
  • Proficiency in PC skills, including MS Word, Powerpoint & Excel skills (pivot tables, VLookup etc)

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.
Date:  30 Apr 2024
Job Type:  Permanent

About Ricoh

For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.  

Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.

That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.

Apply now »