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Client Liaison

Work Location:  Kowloon Bay

Responsibilities

  • Provide after sales support e.g. Contract creation, termination and invoice billing
  • Responsible for meter collection, tender submission and billing activities in timely manner
  • Handle contract related inquiry independently, e.g. negotiation with customer on price increment
  • Support annuity business and follow up with customers proactively
  • Provide general administration support e.g. document scanning and filing, courier arrangement, audit support and KPI reports
  • Communicate with internal and external customers via email or telephone on a regular basis

Requirements

  • DSE or above with at least 3 year of clerical experience
  • Proficient in MS Office such as Word, Excel and PowerPoint
  • Hands-on experience or knowledge in Marco is an advantage
  • Strong sense of responsibility, well organized and a good team player
  • Customer oriented with good communication and interpersonal skills
  • Good command of written English and Chinese

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.

Date:  31-Aug-2021
Job Type:  Permanent

About Ricoh

For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.  

Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.

That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.