Client Liaison

Work Location: Kowloon Bay

Responsibilities

Actively follow up with Sales team from Quotation, sales order management, including delivery, installation and collection, CRM, and other internal systems operation
To liaise with customer on enquiries/order fulfillment and project invoicing in respective systems promptly, accurately and professionally
Preparation/verification of different sales order related documents with internal and 3rd party, including but not limited to issuing purchase order, service delivery arrangement and invoice
Response and resolve to customer and sales team’s inquiries timely
To provide general administration support like document scanning and filing, courier arrangement, audit support and KPI reports
To support Tele-sales order processing, fulfilment and invoicing

Requirements

DSE or above with at least 3 year of clerical experience
Proficient in MS Office such as Word, Excel and PowerPoint
Hands-on experience or knowledge in Marco is an advantage
Strong sense of responsibility, well organized and a good team player
Customer oriented with good communication and interpersonal skills
Good command of written English and Chinese

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.

Date: 29-Jan-2023

Job Type: Permanent

About Ricoh

For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.

Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.

That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.

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