Share this Job

Client Service Supervisor

Work Location:  Kowloon Bay

Responsibilities

  • Manage onsite operators to deliver back office service support. E.g. Print room, Mail room, Facility Management, Receptionist and Technical Support.
  • Control site resources allocation and efficiently arrange duty rosters.
  • Responsible for regular site performance reviews and team appraisals
  • Manage customer communication and presales enquiries, timely response to internal and external requests.

Requirements

  • Form 7 or above
  • With min. 3 years or above supervising experience in back office service management
  • ITIL V3 or related qualification(s) will be a plus
  • Familiar with Microsoft office tools
  • Proficient in spreadsheet calculation
  • Strong at customer relationship building and communication
  • Fluent in spoken and written English

 

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.

Date:  19-Jan-2023
Job Type:  Permanent

About Ricoh

For over 50 years, Ricoh has led the way in providing innovative workplace solutions for our clients in Hong Kong and Macau. In the early days, we specialised in digital copiers, then expanded to smart technology and cloud solutions, ensuring our clients stay ahead of the game.  

Ricoh Hong Kong has always been guided by our founder’s vision of Spirit of Three Loves: love your neighbour, love your country and love your work. These principles are the basis of how we conduct our business, and they encourage us to constantly contribute to the wellbeing of all.

That’s why, today, Ricoh Hong Kong has developed from being a company that supports offices into a market leader of smart workplace solutions and services. We are ready for a future driven by innovation and technological advancements, and we look forward to helping our clients embrace change as we do so ourselves.