Customer Engagement Officer

Responsibilities

• Assist in implementing and developing procedures to ensure customers have exceptional experience when using the company’s services.
• Communicate to customers about the company’s services and find out their requirements through surveys or face to face interactions.
• Conduct customer satisfaction surveys and customer panels to collect feedback and provide analysis reports on the area for improvements.
• Prepare customers monthly usage reports and maintain good relations with assigned key major accounts.
• Handle key customer’s inquiries and support to follow up with internal departments for handling their requests.

Requirements

• Excellent customer-service manner, communication, and problem-solving skills
• Fluency in Cantonese, English and good command of Putonghua.
• Good writing skills in Chinese and English is also required.
• Proficient skills in O365, media production software and Power BI is a plus.
• Willingness to learn with positive mindset.
• Degree holder in business, and marketing disciplines and fresh graduate is welcome.
• Experience in customer service or service business is an advantage.